Parking Permit FAQs

 Why do you need my license plate?

In order to minimize fraud and misuse of permits, each permit is only valid for the vehicle to which it was issued. In this way, if a permit is altered, enforcement officers can easily determine if the permit is valid for the vehicle on which it is displayed.

 I just bought a new car and I don't have a license plate yet. How do I purchase the permit online without this information?

Please enter the last seven digits of the vehicles identification (VIN) number in the license plate box.

 I want to buy my parking permit but I do not have my license plate information on hand. How can I buy the parking permit now?

If you do not have your license plate information at the time that you are purchasing your parking permit, you can enter a temporary license plate (e.g. SAM123). After you purchase your permit, you can update the license plate information with the correct license plate of your vehicle.

 What if I have two (or more) vehicles? Can I transfer my permit to a different car?

Once you have received your permit in the mail, you may move the permit decal to any vehicle that you use.

 How will I receive my parking permit?

The parking permit will be mailed to the address you entered at the time of your purchase.

 How long will it take to receive my parking permit in the mail?

You will receive the parking permit in the mail within 7-10 days from the purchased date.

 What happens if I don't get my permit?

If it has been (10) ten days since you have ordered your permit, please stop by the University Police Department so we can assist you.

 I made a mistake typing the mailing address, what do I do?

Visit the University Police Department as soon as possible or call us at 1-800-700-4417.

 What information do I need to have to buy my parking permit?

In order to buy your parking permit, you must login using your campus ID and password. After a successful login, you will be required to enter your credit card information, vehicle license plate, and the address you would like your parking permit mailed.

 What do I do after I order my parking permit online?

Once you have purchased your parking permit, you will need to print your temporary parking permit and place it on your vehicle’s dashboard. The parking permit will be valid for 10 days, which should allow enough time for you to receive your parking permit in the mail and place the permanent parking permit on your vehicle.

 What if I am not able to login to

If you are not able to login to please visit the OIT help desk on campus and they can assist you with your user name and password.

 What type of payments are accepted to buy your parking permit?

You can pay for your parking permit using Visa, Master Card, American Express, Discover, and JCB.

 What if a third party vendor pays for my parking permit? How do I get my parking permit without paying online?

If a third party vendor pays for your parking permit, when you login to order your parking permit the total due will be $0.00.

 A third party vendor pays for my parking and my parking permit is not showing a balance of $0.00?

If a third party vendor is paying for your parking permit and the price is not reflected in the shopping cart, please contact your third party vendor to make sure your parking fees have been processed. You will have to wait until your third party vendor has been processed by the University before the parking permit price is updated to $0.00 in the shopping cart.

 What if my parking permit price that is showing in the shopping cart is not what I usually pay for my semester permit?

If you believe the price for the parking permit is not correct, please contact us using the contact form (click here) or by calling us at (209) 667-3114.

 I am trying to buy a parking permit but my shopping cart is not letting me select my parking permit. How can I select my parking permit so I can buy it?

If you previously added a parking permit or hanger to the shopping cart, you will need to go to the order history tab (click here) and look for it in the list. You can click on the balance due to continue your order.

 If I can't print my temporary permit now, how do I print it later?

You can print your temporary permit at any time after you permit purchase is completed. For directions on how to print your temporary permit click here.

 Can I get a refund for my semester parking permit?

Yes, you can receive a refund for your semester parking permit. To receive a parking permit refund please visit the University Police Department.

 Can I get a refund for my parking hanger?

The parking hanger is non-refundable.

 What do I do if I need more help?

We want your parking permit purchase experience to be as easy as possible. If you are having problems, please feel free to stop by the University Police Department Monday through Friday, 8:00 a.m. to 5:00 p.m.